The Power of SEO and How It Can Spearhead Human Services Agency Success

In the world of online engagement, strategically incorporating Search Engine Optimization (SEO) within your human service's website is one of the underlying keys to success, for you and the families. There is an immeasurable amount of content throughout the internet and, according to Siteefy, 380 new websites are being created every minute. No, they are certainly not all child support or human service related businesses, but this should give you a pretty good idea just how much competition you are up against and why SEO should be a priority.

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Maureen LeifComment
Be a Rock Star in your Own Home

We were pleased to welcome Mike Smith to the podcast for a number of reasons. First, I was so interested in the creative outlet he has maintained over the years, and I think a lot of us can relate to the need for something aside from work and chores and responsibility to focus on. Of course, given the year we have all had, this need has become even greater. On this episode we get a chance to talk to Mike about how music has been a part of his life, what has influenced him, and we get some specific insights into the latest Ocean Empire release, Summerland. We hope this will provide some inspiration to our audience to find their own outlet.

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Joe MamlinComment
Podcast Episode - Put your mask on first before helping others... Self Care for an Unusual Holiday Season

This concept of self-care is very difficult, especially for a lot of us in the human services and court industries who got into the careers we did to help others. During the beginning of the pandemic, there seemed to be a great sprint of helping others and running on adrenaline. As we all started to learn that this was not just a matter of staying inside for a few weeks, and this more likely going to be a marathon a different set of emotions set in, isolation for some, despair and hopeless for others. The pandemic has caused so many to loose jobs, have lasting health effects, loose loved ones, and many other negative effects. The effects of these can be or look like post-traumatic stress disorder.

How with all that is going on can we take care of ourselves and one another?

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Maureen LeifComment
Gratitude is More Important than Ever

It seems as though 2020 has brought us a lot to feel down about, but at the same time 2020 has also brought into focus what we have to be grateful for as well. Now more than ever we are keenly aware of what and who is important. In uncertain times, we cling to what can be stable and reassuring. Showing gratitude and expressing gratitude have been known to decrease depression and increase feelings of hopefulness. I asked my team if anyone had things that they have been grateful over the past year and here are what some of them said.

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Podcast Episode - Implicit Bias with Dr. Rita Cameron Wedding

In the weeks following the death of George Floyd in Minnesota and the protest that followed, I felt compelled to be part of the conversation. I couldn’t sleep one night and started googling speakers on this topic to be part of the Western Intergovernmental Child Support Engagement Council’s Micro Learning series. I ran across a video clip of Dr. Rita Cameron Wedding and in the clip she says, “talking about racism doesn’t make us racist.” This really resonated with me. Although Grays Peak has done implicit bias training and I have personally attending trainings on implicit bias this felt different. The conversation is now more raw.

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Maureen LeifComment
Podcast Episode - Introducing The Leadership Pulse

In March 2020, as we know everything changed. The world somewhat shut down and people left their offices not knowing when or if they would be back. People were now working and leading from home and isolation and uncertainty set in. Our two Certified Executive Coaches, Liz Bullard and Dr. Puni Kalra met to figure out how to help people struggling. They quickly instituted weekly “Connect-In” sessions where people from around the country could call in for a check-in and a chance to exchange ideas and coaching. Liz and Puni facilitated these groups and put out tools that leaders could use in their own development, and in leading their teams. There was no playbook on how to lead through a pandemic.

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Joe MamlinComment
Podcast Episode - Behavioral Economics with David Ramm

On this episode of New from the Peak, we hear from David Ramm about Behavioral Economics, and how it impacts our daily lives. As a compliment to the episode, David has provided us with the following, which includes some great resources to learn more about the topic.

Where the GPS Form Factory Comes From: An Introduction to Behavioral Economics and the Human Services

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Joe Mamlin Comment
Bridging Differences During Election Season

Election season growing up meant going to a lot of chili dinners and hanging out with my parents while they went door-to-door or made calls explaining why my dad was the best guy for the job (Superior Court Judge in Lafayette, Indiana). On election morning it meant getting up before sunrise to get donuts and then head out to put signs in at all the polling places. It was exciting and nerve-wracking. There was a lot of camaraderie down at the courthouse to watch the results come in.

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Maureen LeifComment
Podcast Episode - Executive Coaching with Liz Bullard and Puni Kalra

remember being on a call with all the producers of News from the Peak talking about launching the podcast, and we were sharing ideas and potential guests, topics we felt would be of interest to our audience, and at the top of our list (and I wish I still had the list to prove it) was an interview with Liz and Puni. Well, it only took us 11 episodes to get to it, but I promise you it’s worth the wait.

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Joe MamlinComment
Podcast Episode - Leading in Chaos with Irma J Neal

We are very pleased to be releasing our 10th Episode, and I can’t think of a better person to have as a guest than Irma J. Neal. I have been fortunate to know Irma and to cross paths with her for most of my professional life. Anyone that knows her understands that she brings something very positive, very productive and very real to the table. And if you don’t know her, this is your chance!

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Joe MamlinComment
Podcast Episode - Digital Marketing

Being part of a consulting company is kind of like being a student in a very competitive classroom. You want to put your hand up and be recognized, but you can only do it when you actually have the answer down pat. And even then, you have to play it cool because all the other students are so smart. They probably know the answer even better than you. It’s important to preserve your dignity.

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David RammComment
You would think we'd all know this by now - A refresher course on Webinar Etiquette

The Zoom meeting I was hosting was going well, I was sharing my screen with the agenda, people were engaged in lively discussion. I found myself daydreaming about an oat milk latte. No big deal, I took a quick mental break to open my texting screen and text my daughter to bring me one because this call was going to be awhile. While I was texting her I noticed I had missed some other texts from my business colleague, so being easily distracted then I opened up that text string to see what I was missing. Before long I noticed the chat box on the zoom was lighting up. It was a bunch of private messages letting me know I was still sharing my screen. Dang it!

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Maureen LeifComment
Podcast Episode - Child Welfare in the time of COVID

On this podcast I am able to talk to one of my most favorite speakers, Ron Haskins, to discuss the impact that the current COVID crisis has had on Child Welfare.

Ron Haskins is a Senior Fellow and Co-director of the Center on Children and Families at the Brookings Institution, where he holds the Cabot Family Chair in Economic Studies.

Together with Morgan Welch, a project coordinator on Children and Families also at the Brookings Institution – published an article about the impact this crisis is having on our Child Welfare system. “What COVID-19 means for America’s Child Welfare System” which was very applicable to the child welfare work that we are currently doing in Colorado.

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Maureen LeifComment
Podcast Episode - Difficult Conversations

Having a difficult conversation can be dreadful and often times we put them off and let things fester. Danielle has some great insight on this podcast on why we dread it so much and therefore how we can make it goes as smooth as possible. It’s important to come at conversations with curiosity and making sure we are asking questions to gather information rather than relying on our assumptions.

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Maureen LeifComment
Podcast Episode - Making work from home Work

Over the last few months, we have all had to get used to a lot of new things. One that we are hearing a lot about is the change to working from home. For those of us lucky enough to be working, and to have jobs where it’s possible, working from home has become our new normal.

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Joe MamlinComment
Podcast Episode - Managing from a Distance

Over the last 3 months, many of us have found ourselves in a totally new situation where we are managing teams from a distance. In Human Services this has been pretty rare, especially in the public sector. So we decided to reach out to someone who has been doing this for a long time to get some tips and thoughts on how to be an effective manager from a distance. In this episode, Maureen Leif (President and Executive Producer) has a conversation with Tara Risser. In her role with Equinix, Tara has been managing teams around the globe for many years.

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Joe MamlinComment
Podcast Episode - Peer Support Groups

In celebration of April being Child Abuse Prevention Month, I was excited to be able to interview Anna Michaels Boffy today on an edition of our Podcast News from the Peak. I have gotten to know Anna through our work together on the Circle of Parents Expansion (COPE) Grant. I’ve been so impressed working with her and her commitment to families and children. She’s so passionate and smart and holds a Master’s Degree in Social Work, and Organizational Leadership and Public Policy from the University of Denver.

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Maureen LeifComment
Podcast Episode - Crisis Communications

We are All Ostriches Now: A News from the Peak interview with Brett St. Clair

By David Ramm, Senior Consultant, Grays Peak Strategies


The first full-length podcast in our recently launched News from the Peak series focuses on crisis communication during the time of COVID-19.

To get an expert’s view of how to handle both this specific situation and other crises that could arrive at any time, I interviewed Brett St. Clair, an accredited public relations expert with more than 25 years of experience in the field and the leader of Western Skyline Marketing & Communication.

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Joe MamlinComment